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The day that President Joe Biden’s administration ended a public health measure blocking many asylum-seekers at the Mexican border during the coronavirus pandemic, Teodoso Vargas was ready to show U.S. Officials his scars from him and photos of his bullet-riddled body from him.

Instead, he stood frozen with his pregnant wife and 5-year-old son at a Tijuana crossing, feet from U.S. soil.

He was unsure of the new rules rolled out with the change and whether he was taking the next few steps to approach U.S. officials to ask for asylum in person could force a return to his native Honduras.

“I can’t go back to my country,” said Vargas, a long scar snaking down his neck from surgery after being shot nine times in his homeland during a robbery. “Fear is why I don’t want to return. If I can just show the proof I have, I believe the U.S. will let me in.”

Asylum-seekers say joy over the end of the public health restriction known as Title 42 this month is turning into anguish with the uncertainty about how the Biden administration’s new rules affect them. Though the government opened some new avenues for immigration, the fate of many people is largely left to a U.S. government app only used for scheduling an appointment at a port of entry and unable to decipher human suffering or weigh the vulnerability of applicants.

The CBP One app is a key tool in creating a more efficient and orderly system at the border “while cutting out unscrupulous smugglers who profit from vulnerable migrants,” the Department of Homeland Security said in an email.

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